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Terms and Conditions

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General Information

Website: www.taazawala.com

Effective Date: January 1, 2025

Service Scope: Taazawala delivers fresh fruits, vegetables, dairy products, flowers, and other groceries. We are a delivery service and do not manufacture or produce any items ourselves.

Order and Payment

Order Acceptance: All orders placed on Taazawala are subject to acceptance and availability. We reserve the right to refuse or cancel orders at our discretion.

Pricing & Price Changes: Prices are listed in INR and are subject to change without prior notice. Prices may vary and the current price will be reflected in your cart. Prices are inclusive of applicable taxes.

Payment Methods: We accept payments via legitimate payment gateway and Cash on Delivery (COD).

Liability and Responsibilities

Limitation of Liability: Taazawala is not responsible for delays or non-delivery due to unforeseen circumstances, including but not limited to weather conditions, transportation disruptions, or supplier issues. Our liability is limited to the refund of the order amount.

Disclaimer of Warranties: We strive to provide fresh and high-quality products. However, we do not offer warranties, express or implied, regarding the products' suitability for a particular purpose.

User Conduct: Users agree to use the website for lawful purposes only and not to engage in any activity that may disrupt or harm the website or our services.

User Responsibilities: Users are responsible for providing accurate delivery details, including address and contact number, and ensuring someone is available to receive the order during their selected delivery slot.

Account Responsibility: Users are responsible for maintaining the confidentiality of their account information and for all activities that occur under their account.

Policy Changes

Changes to Terms: Taazawala reserves the right to update these terms and conditions at any time without prior notice. Continued use of the website after changes constitutes acceptance of the new terms.

Cancellation and Refund Policy

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Cancellation

Order Cancellation: You may cancel your order, provided you do so at least 6 hours before your selected delivery time. To cancel, please contact us immediately.

Refunds

Refund Policy for Non-Delivery: If, due to unforeseen circumstances, we are unable to deliver your order, a full refund will be processed to your original payment method within 5-7 business days.

Refund Processing Time: Once your return or refund request is approved, please allow 5-7 business days for the refund to be processed and reflected in your account. Processing time may vary based on your payment provider.

Returns and Replacements

Returns and Replacements for Damaged/Spoiled Items: If you receive items that are damaged or spoiled upon arrival, please contact us within 12 hours of delivery. We require proof of damage (photographic evidence) and proof that the items were delivered by Taazawala to process a replacement or refund.

Conditions for Returns: To be eligible for a return or replacement, you must notify us within 12 hours of delivery and provide adequate proof of the issue. We may require the return of the damaged items.

How to Request

How to Request Cancellation, Return, or Refund: To initiate a cancellation, return, or refund, please email us at support@taazawala.com or call our customer support at +91 95027 65511. Please include your order details and reason for the request.

Shipping Policy

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Delivery Information

Delivery Timeframe: We aim to deliver your order within 1-2 days, depending on the delivery slot you choose at checkout. Specific delivery times are subject to slot availability and may vary.

Delivery Areas: Currently, we offer delivery services to select locations within [Your City/Region]. Please use our location checker during checkout to confirm if we deliver to your area.

Charges and Tracking

Shipping/Delivery Charges: Delivery charges are applicable on all orders below ₹499. Orders above ₹499 qualify for free delivery. Delivery charges are calculated based on your location and order value and will be displayed at checkout.

Order Tracking: Once your order is dispatched, you may receive tracking information to monitor your delivery status. Tracking availability depends on the delivery service and location.

Delivery Issues

Delivery Attempts & Missed Deliveries: Our delivery partners will make reasonable attempts to deliver your order to the provided address. If the recipient is unavailable, the delivery partner will attempt to contact the customer at the provided contact number. In case of a missed delivery due to customer unavailability or incorrect address, please contact us to arrange for a re-delivery (additional charges may apply) or pickup.

Privacy Policy

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Our Commitment to Privacy

Taazawala values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.

Information Collection

Types of Information We Collect:

Personal Identification Information: Name, email address, phone number, delivery address, and any other information you provide when creating an account, placing an order, or contacting us.
Payment Information: Payment details are processed through secure payment gateways. We do not directly store your credit/debit card details.
Order and Transaction Information: Details of your orders, purchase history, and transaction details.
Browsing and Usage Information: Information about how you use our website, including your IP address, browser type, pages visited, and cookies.

How We Collect Your Information:

Direct Interactions: Information you provide directly when you register, place an order, fill out forms, or communicate with us.
Automated Technologies: We use cookies and similar tracking technologies to collect browsing and usage information.
Third-Party Sources: We may receive information from third-party service providers, such as payment processors and delivery partners, to facilitate our services.

Use of Information

How We Use Your Information:

Order Processing and Fulfillment: To process and manage your orders, arrange deliveries, and provide customer support.
Account Management: To create and manage your account, personalize your experience, and communicate with you about your account and orders.
Service Improvement: To analyze website usage, improve our services, and develop new features.
Communication and Marketing: To send you order updates, promotional offers, newsletters, and marketing communications (with your consent, where required by law).
Legal and Security Purposes: To comply with legal obligations, prevent fraud, and ensure the security of our website and services.

Data Security and Sharing

Data Security: We implement robust security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, secure servers, and restricted access controls. Payment information is processed through secure, PCI DSS compliant payment gateways, and we do not store sensitive payment details on our servers.

Information Sharing and Disclosure:

We do not sell, trade, or rent your personal information to third parties. We may share information with the following categories of recipients:

Service Providers: Third-party companies and individuals who provide services on our behalf, such as payment processing, delivery services, marketing, and IT support. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
Legal Compliance: We may disclose information if required by law, legal process, or governmental request.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction, subject to applicable privacy laws.

Your Rights and Choices

Your Rights:

Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions.
Objection to Processing: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
Consent Withdrawal: If we rely on your consent for processing your personal information, you have the right to withdraw your consent at any time.

Cookies and Policy Updates

Cookies and Tracking Technologies: Our website uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

Changes to This Privacy Policy: We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post the updated policy on our website and update the effective date. We encourage you to review this policy periodically.

Contact Information

Contact Us: If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: support@taazawala.com or call us at +91 95027 65511.

Effective Date: January 1, 2025

Contact Us

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We're here to help! If you have any questions, concerns, or feedback, please reach out to us using the contact details below:

Customer Support

Email: support@taazawala.com

Phone: +91 95027 65511 (Available 9 AM – 9 PM, Monday to Sunday)

Business Information

Business Hours: Monday – Sunday, 8 AM – 10 PM